Lantisworld Terms and Conditions

Lantisworld
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Studios in 2012 from 25 Euros per night. Car hire from 199 Euros per week. Only 20% deposit until you arrive for all car hire, hotels and apartments - book now before your favourite dates are fully booked!!!


Click below for information:	Terms and Conditions
	Terms and Conditions PLEASE READ This section has been prepared for our customers as a guide of important information designed to make your holiday decision more straightforward. Please take the time to read through this section carefully before you book. HOLIDAY BOOKINGS We are Lantisworld Ltd. Our office is at 33 Brailsford Road, Wigston, Leicester, LE18 1BG, ENGLAND, and our company number is 3897014. . These terms and conditions, constitute our agreement with you for the sale of our services. Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By clicking on the 'Book Now' button you accept that you have read, understood and accepted our terms. If there is any part that you do not fully understand, please contact us by email at Lantisworld.com. . We will not have any contract with you for the supply of any product at the price offered until we have confirmed your booking and have received the necessary deposit and/or balance payment. If you have any questions, please feel free to contact us. DEFINITIONS LantisWorld means Lantisworld Ltd 33 Brailsford Road, Wigston, Leicester, LE18 1BG, ENGLAND. Our agent in Greece is Egilips Travel High Street 31100 Nidri Lefkas Greece. Force Majeure means unusual and unforeseeable circumstances beyond our control, resulting in events that we could not have avoided even if we had taken every possible care. Such circumstances include (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions. PRICES The prices are accurate at the date of publication of this website. We require full payment at the time of confirmation in order to guarantee the reservation. You may later cancel or change (subject to availability) your reservation and receive a refund, but thus may involve cancellation charges as specified below. For this reason we recommend you obtain travel insurance. We reserve the right to change prices during the holiday season. No price increases will be made within 28 days of the start date of your booking. In the unlikely event of a price increase, more than 28 days before your booking, the increase will not be more than 10% of the total booking price. Any increase above this will be paid by Lantisworld Ltd. Alternatively you have the right to cancel with a full refund of all money paid. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days of notification. Prices are always in Euro currency. ACCOMMODATION Prices may or may not vary depending on the number of occupants of a room. Please check price panel carefully for the details. Refunds are not made for unused beds. When holidays over-lap between low, mid and high season, the charges will be divided between the season pro rata. WHAT'S INCLUDED IN YOUR BOOKING The cost includes the following: Item(s)and/or Service(s) which you have confirmed with us. All local taxes. WHAT'S NOT INCLUDED The cost does not include: * Excursions and other personal expenditure * Holiday insurance * Additional charges meals or other services not stated on your booking. * Charges that hotels or apartments may make for facilities such as Air conditioning,cots, minibus services, sunbeds, sauna, tennis courts and equipment, porters etc, unless stated as 'Included' in our description. The transport of sporting equipment. Tips HOW TO BOOK YOUR HOLIDAY Complete the details in the booking section of our website. The person who completes the web booking form is called the Lead Name. He/she must have the authority to do so on behalf of all the other travellers in the group. When the Lead Name completes the web booking form, he/she confirms that the people named on it accept the booking conditions. The Lead Name is responsible for the full cost of the holiday. We will send all documents and other information to the Lead Name who must inform other members of the party. CAR HIRE We are responsible for all aspects of your booking, including car hire if it is booked through us. When the car is delivered, the drivers must sign the hire company's rental agreement, at this time you are signing a contract directly with the car hire company and are subject to their terms and conditions. INSURANCE We can not advise strongly enough the importance of taking out travel Insurance. We do not sell Insurance but it can easily be obtained from most Insurance Brokers and specialists if you have a medical condition or you are an older person. Many countries have an agreement in place for emergency medical help and this should be established and relevant documentation ( E111) obtained before travelling. However this provides the most basic cover. Travel Insurance should be obtained at the time of booking to give cover in the event of cancellation, delays, changes to your arrangements, luggage and valuables. Always ensure your Insurance covers repatriation to your home in the event of injury or death and that you are covered for any specialist sports and activities such as sailing, cycling, diving etc. CONFIRMATION Our contract with you is made when you confirm your booking. If we accept it we will reserve your booking and send you a confirmation Email. Please check that the booking on the confirmation email is the one that you wanted. We are responsible for providing the booking we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. All confirmation is automatic via email. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. GENERAL These Booking Conditions contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid. DATA PROTECTION POLICY To ensure that your holiday runs smoothly, we need to use information such as your name and address, special needs etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, hotels and transport providers. We may also supply it to security or credit checking companies. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your arrangements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. Information is subject to that company's own data protection policy. We may use this information to contact you with details of other products and services offered by Lantisworld. If you do not want this service, please email us from our website. PAYMENT At the time of booking we will require 100% payment for all services provided, from your credit card. EXCHANGE RATES We use Euro as the currency for all our services and payment is taken in Euro from your Credit Card. If you wish to pay in any other currency this can sometimes be arranged. Please contact us. WEBSITE ACCURACY We inspect every property and facility regularly to ensure that the contents of this website are accurate. However, circumstances can change after publication. We will tell you of any changes that we know about when you book your holiday. If you have already booked, we will tell you of any change in circumstances which would affect your holiday as soon as we can before you leave. OUR RESPONSIBILTY We accept responsibility for ensuring that you receive the items and services you have booked, regardless of whether parts of the holiday are to be provided directly by us, or by other suppliers. We also accept responsibility for any death, bodily injury or illness caused to you as a result of the proven negligent acts and/or omissions of our employees, agents, suppliers and sub-contractors and their employees and/or agents during their employment. We accept responsibility for any damage caused to you if we fail to perform, or perform improperly, the services we have agreed to provide. However, we are not responsible if the failure: * Is attributable to you or a member of your party; * Is attributable to a third party unconnected with the provision of the services to you, and is unforeseeable or unavoidable; * Is due to Force Majeure (see the section entitled 'Definitions' in these Booking Conditions). LIMITATIONS ON OUR LIABILITY Our liability to you for any loss or damage, which you may suffer, is limited to the costs of the items and services you have booked through us. This excludes personal injury resulting from the non-performance or improper performance of the services involved in the holiday, and is subject to the limitation of liability described in the following paragraph: Any loss that you suffer because of failures by transport operators or hotel keepers to perform services booked, is limited to the amount you can recover from them under the laws of the UK, the country in which they operate, or under any applicable international convention. Transport operators have their own conditions of carriage, which form part of your contract with us. These conditions, and the provisions of certain international conventions, generally limit the liability of transport operators. COMPLAINTS If you have a complaint you must tell our agent or us in resort immediately. If you do not inform us in resort you are denying us the opportunity to resolve the problem. If we cannot resolve the problem at the resort, you must write to us within 35 days of your return from holiday. If you do not tell us about your complaint, our ability to investigate it could be seriously hampered, and we will not deal with it unless there is a valid reason why you didn't inform us. You can, of course, pursue your claim elsewhere. Information regarding complaints may be shared with other tour operators and service providers. YOUR ACCOMMODATION In each hotel/apartment description there is a section on this website which describes the type of room and it's facilities on which the price is based. SINGLE TRAVELLERS Most of our rates are per room and not per person. usually the price you see is the price you pay, we do not charge a supplement. For the same reason we do not give refunds for unused beds in a room. For example if a room for two is booked and only one arrives we will not give a refund.. LINDIAN STYLE BEDS Lindian-style beds may be found in some studios and apartments in Greece and some other areas of the Mediterranean. They consist of a permanent base, built into the structure of the room, and a sprung mattress. EXTRA BEDS Some hotels have twin or double-bedded rooms that will accommodate a 3rd or 4th bed. This can help you to avoid paying a single room supplement for a 3rd person. Four-bedded rooms are more suitable for families with young children. The extra beds may be camp beds, sofa beds, roll out beds, or bunk beds, and the room may feel cramped. The number of beds in a room may equal the number of people in your party, and may be less than the total indicated on your invoice. In studios or apartments, unoccupied beds are sometimes removed to allow you more space, even though you may have paid an extra accommodation charge. 'Duplex style' rooms will consist of two or more storey units connected by an internal staircase. ADJACENT ROOMS We will endeavour to meet any special requests for families or friends to have rooms/apartments next door to each other, but unfortunately we cannot guarantee this. INFANTS A hotel room or apartment usually has room for only 1 cot. If you need a cot, please ensure that you let us know at the time of booking, the hotel may make a charge for it. MAINS SERVICES Electricity will be 220v. In most destinations adapter plugs of the two round pin variety are essential for any mains electrical appliances. SAFETY DEPOSIT BOXES These are highly recommended and are available at most resorts. Whilst a local charge is levied it is a small price to pay for security and peace of mind. We do not accept responsibility for security of valuables in your rooms. SATELLITE TV Where available, satellite TVs usually features basic channels only and not the full ranges available in your own country. Only CNN and Eurosport may be available in English. NIGHTS IN YOUR ACCOMMODATION Your accommodation will normally be available from 12.00 midday on the date of your arrival and must be vacated by 10.00 am on the day of departure. ACCOMMODATION MEALS Some of the hotels and apartments offer a choice of board arrangements. Bed and Breakfast means bed and continental breakfast. Half Board means continental breakfast and evening meal. Full Board means continental breakfast, lunch and evening meal. Many hotels serve buffet style meals. A full English breakfast may be available; the hotel will charge for this unless its description states otherwise. Guests on a half-board basis may use the hotel's main restaurant only. If you use another restaurant, you will be charged a supplement. If you have special dietary requirements we will pass these requests to the hotel but we do not accept any responsibility for the provision of special meals. All members of your party must choose the same arrangement. If you do not choose a meal option, your invoice will show only the basic price. You must pay locally for infants' meals. EXTRAS TO PAY There is usually a small charge for the following facilities, unless otherwise stated: sun-loungers, umbrellas, tennis, squash, crazy or mini-golf, pool tables, water-sports, entry to disco/night-clubs, use of gymnasium/sauna, fans, air-conditioning, fridge hire and a la carte meals. We may also charge for other facilities. VACATING YOUR ACCOMMODATION If you have to vacate your room by 10.00am on the day of departure, it may be possible to keep your room until later in the day. There will be a charge for this. We can not guarantee this until day of departure because of the possibility of late bookings. VILLAS Late night arrivals: As some flights arrive late at night, we would advise you to take a taxi transfer if you would rather not drive in the dark. We can then arrange for the car to be delivered to your accommodation. Please note: It is advisable to pack a torch when arriving late at your villa. Vacating your Villa: You may be required to vacate your Villa by 10am on the day of departure. Where possible, we will try to arrange a safe place for your luggage if needed. YOUR RESORT Early/Late opening: The majority of our Resorts are open from 01 May - 31 October but due to public demand we have introduced some resorts in the Winter season. Whilst these offer excellent value for money, customers should bear in mind that some facilities available in the traditional high season may not be open during your visit, such as a selection of restaurants/bars, places of interest etc. The weather can also be erratic during the 'out of season months'. Even without inclement weather, beach bars, hire of umbrellas etc may not be available and the beach itself could be suffering the effects of winter weather. Public Holidays Abroad: During local or national holidays, certain facilities like museums, sightseeing tours, watersports or shopping may be limited. If you feel your enjoyment may be affected, check with the relevant Tourist Board. Local Vendors: Vendors are very much in evidence in certain resorts, selling their wares as souvenirs. Whilst their activities are being limited by some governments, they cannot be banned, and are often most prevalent on public beaches. Despite their persistence they normally understand 'no thanks', in a pleasant manner. It is possible you may also be offered illegal substances, which should be refused at all times, as penalties for possession can be severe. Children on Holiday: The area surrounding your accommodation may be commercial land, which is normally untended. However this can attract young children who consider it an exciting 'playground'. We recommend you supervise your children, to prevent contact with objects, which could cause injury. IF YOU MAKE CHANGES For advice on amending a booking, please contact us by email. In other cases, if one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking and you inform us by email at least 14 days before departure. The person taking and the person leaving the booking must pay any resulting costs, such as charges imposed by hoteliers and other service providers. We will help you to make any other changes. If you make a number of changes to the same booking, we will only make a reasonable overall charge. Except for a change of name, any change you make within 4 weeks of your departure will be treated as a cancellation and the cancellation charges shown below will apply. A CHANGE OF DATE is a cancellation. If people drop out of your party, we will recalculate the cost of the holiday for the remaining travellers. If fewer adults share the accommodation, you may have to pay the extra room charges. We will calculate prices for revised bookings at the rates in force when you make the change and not the ones that applied when you made the original booking. We cannot guarantee a twin room for the remaining customer from a party of two. One person who occupies a twin room will probably have to pay a significant extra charge. Other changes you request may alter the price of your holiday, for example, if you increase the duration of your holiday. We will tell you of any price changes before we confirm alterations to your holiday. Check whether your holiday insurance covers these extra charges. If you want to make changes whilst you are on holiday, for example to upgrade your accommodation, we will try to help. These changes are subject to availability and must be paid for locally. You cannot change from a holiday with named accommodation to a holiday with either allocated-on-arrival accommodation or reduced price named accommodation or other special offers. IF YOU CANCEL To cancel the entire or part of the booking, the Lead Name must inform us by email, but this must also be sent to us in writing, signed by the Lead Name. This instruction must be sent to our Administration Department by recorded delivery at our UK address shown in the section Holiday Bookings. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the Item at the website price. Our cancellation charges therefore increase as the commencement date approaches. If you have to cancel for a reason covered by your insurance policy, you should be able to recover your cancellation charges. The charges are listed below. When only some members cancel in a group, which has booked a holiday together, the charge will be based on the price of their holiday only. Please note a change of date is a cancellation. Non payment of the final balance one month before the start date is regarded as a cancellation and the charges below will apply. No reminder or statement will be sent. Notice of cancellation The amount of cancellation charges applied depends on the number of days prior to departure that we receive your cancellation instructions, as highlighted below. The cancellation charges are levied as a % of the item you are cancelling. 29 days or more 10% of the cost of items being cancelled. 28 days or less 100%. IF WE CHANGE OR CANCEL YOUR HOLIDAY We may have to make changes to your booking, or cancel it, after we accept your booking. Most changes are minor and we will always tell you as soon as possible before your arrival. Rarely we may need to make a Major Change. If we do we will inform you as soon as possible. You must tell us within 3 working days if you wish to accept the change or cancel the booking with a full refund. If we cancel your holiday before it starts, and it is not your fault, or if you cancel because you decline a Major Change, you have the following options: 1 Accept our offer of a replacement of lower quality (if available), and we will refund the difference in cost; 2 Accept our offer of a replacement of equivalent or higher quality (if available); 3 Ask for a refund of the money you have paid. If you accept a Major Change, or if we cancel your holiday and you choose options 1 or 2, we will, as a minimum, compensate you according to Scale A below, in addition to any refund. If you choose option 3, we will, as a minimum, compensate you according to Scale B. we will not pay compensation when the change or cancellation is due to Force Majeure. A Major Change involves significant change of resort (i.e. more than 5km), change in your accommodation to a lower official rating, a change in the dates of your accommodation. The compensation that will be paid per room, if we notify you of the cancellation of your booking, is dependent on the period of notification given by us, prior to your departure. 0-7 days: Euro 50.00 per Room (Scale A) or Euro 25.00 per room (Scale B) 8-14 days: Euro 40.00 per room (Scale A) or Euro 20.00 per room (Scale B) 15-28 days: Euro 30.00 per room (Scale A) or Euro 15.00 per room (Scale B) 29-42 days: Euro 20.00 per room (Scale A) or Euro10.00 per room (Scale B) 43-56 days: Euro 10.00 per room (Scale A) or Euro 5.00 per room (Scale B) More than 56 days: Euro 0.00 per room (Scale A) or Euro 0.00 per room (Scale B) If you have paid reduced rates for children, we will pay credit or compensation on a pro-rata basis of the adult rate. TERMINATION AND COMPENSATION You and your party must behave reasonably whilst on holiday. We reserve the right, at our reasonable discretion, to terminate the holidays of people who indulge in serious misconduct. If we do so, we will have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently damages any accommodation, property or person, you agree to compensate us for any loss we may suffer, including legal costs. PERSONAL SAFETY Take sensible precautions when you visit the areas featured on this website. Do not walk in unlit areas at night and avoid wearing or carrying valuable items. Respect flag systems on the beaches and the advice of our representatives or local agents. Part of the fun of any holiday is experiencing a different way of life. This may expose you to different hygiene and safety standards than you are used to at home. The hotels and apartments we use meet local health and safety standards. We work with accommodation owners to raise standards. FLIGHT/FERRY DETAILS Even if we are not involved in making your flight/ferry arrangements we will need these details to arrange your taxi's, car hire and to inform your accommodation of your arrival time. It is important you keep us informed of any changes. CAR HIRE No hidden extras to pay! If you want to check out another beach or two, explore inland or visit other towns in your destination you should book your car in advance We will confirm your car hire details at the time of confirmation. We will require full delivery details from you when you are making your booking. This will include your resort and Accommodation and flight/ferry details if relevant. You must inform us of any changes in advance. WHAT'S INCLUDED IN THE PRICE? * Unlimited kilometres * Collision damage waiver * Third party insurance * Fire and theft waiver * Local taxes * Airport fees * Free extras (subject to availability) as advertised on the website What you have to pay for: * Fuel * Personal accident insurance (unless specified) * Parking and traffic fines * Special request items (unless advertised as free) * Insurance excess if you make a claim All costs are payable locally Collision Damage Waiver/Loss Damage Waiver (CDW/LDW) These sections of your insurance policy cover you for damage sustained in an accident unless you deliberately cause damage, are under the influence of drink or drugs, or use the vehicle in a prohibited way (e.g. for hire). In addition, if you commit a driving offence or drive negligently, or the local suppliers of the car decide that you are at fault, you may not receive a replacement vehicle. Prices quoted are fully inclusive, although excess will apply. Theft Waiver (TW) Reduces the renter's liability in the event of theft or damages caused due to theft or attempted theft of the vehicle to an excess amount where applicable. Negligence connected with the theft of the vehicle may lead to the car Hire Company requiring the full amount for the cost of the vehicle. IMPORTANT NOTE Please check carefully the details of the insurance provided under your contract with the Car Hire Company at your destination. It is not unusual for 'third party' cover to exclude blood relatives and members of your immediate family or members of the same home address who travel with you in the vehicle. For peace of mind, we strongly recommend that you take out (in advance) additional cover in respect of your spouse and any children or close relatives who will be accompanying you in the vehicle. WHAT'S NOT INCLUDED IN THE PRICE? * Fuel * Personal accident insurance (unless specified) * Special request items (except items advertised as free) * Parking and traffic fines All costs are payable locally. Items paid locally may be subject to tax. LOCAL DEPOSITS AND PETROL Most car hire companies require the vehicle to be returned with the same amount of fuel as when you received it. MINIMUM/MAXIMUM AGE LIMITATIONS In most destinations, the minimum no surcharge hiring age is between 21 and 65, but exceptions apply in some locations and there will be an additional charge. Minimum age requirements on larger cars may be higher in some locations. The maximum driver age may also vary. ADDITIONAL DRIVERS Charges may apply for additional drivers which will be payable locally. PERIOD OF HIRE/DAILY RATE CALCULATION Hire periods are calculated on a 24-hour basis. After collection of the car, hire period extensions may apply and the car Hire Company may charge at the local daily tariff for late returns. HIRE CHARGE Hire is charged on a daily rate according to the season. A rental that crosses two seasons will be charged pro rata. CHILD SEATS AND SPECIAL REQUESTS Child seats, roof racks are available on request at the time of booking (subject to availability). Roof racks may only be available only with certain groups of cars. In many countries law requires child seats. If you require a child seat we need to know the age and size of the child. There may be a charge payable locally. Please note rear seat belts may not be provided in all vehicles. DELIVERY AND COLLECTION This may be at the airport/ferry port, your Hotel or at the carhire office. Charges may apply outside office hours even if late collection is caused by a delay. If such charges apply you will be informed at the time of booking. Deliveries cannot be made to private accommodation. DRIVING AREAS You are not permitted to take the vehicle outside the country of hire. DRIVING LICENCE Drivers must produce a full driving licence held for at least one year. If you have a photocard licence, you must also produce the paper documents, which accompany the photocard. Lantisworld must be advised of any endorsements at the time of booking and reserves the right to refuse the booking on this basis. All persons driving the vehicle must be in possession of their driving licence at all times for inspection by local authorities. No refunds will be given for rentals rejected if you don't have your licence or you haven't disclosed endorsements. CAR CAPACITY AND VEHICLE TYPE All vehicles are insured for a maximum number of passengers. At the time of booking, please ensure the car you book is suitable for the number of passengers and your luggage requirements. For example Jeeps have very limited luggage space and are unable to carry four passengers and luggage from the Airport/Ferry Port. Roof racks may be booked with certain types of car, but we do not supply ropes, ties, bungies etc, bring these with you. We cannot accept liability if you booked the wrong type of vehicle for your needs. We are unable to guarantee a particular make or model of car. The car shown on our website is for guidance only and may be substituted for a similar alternative or upgraded vehicle. PROVISION OF CARS Suppliers can refuse a vehicle to anyone considered unfit or ineligible to drive. In these circumstances we will not be responsible for the completion of your travel arrangements, for any refund, compensation or any other costs you may have to pay. PLEASE REMEMBER TO TAKE YOUR DRIVING LICENCE! TAXIS When booking a taxi to meet a flight or ferry we require full Flight/Ferry details and its arrival time. This will allow us to check for delays, you must inform us of any changes in advance. We need to know your exact destination, as your driver may not speak your language. When booking a taxi to take you from your hotel, you must allow enough travelling time and check in time for your flight or ferry, times must be given in 24-hour clock. You are responsible for re confirming your flight times before departure. An extra charge may be made for large items of luggage i.e. surfboards, mountain bikes etc. We must be informed at the time of booking, as most taxis do not carry roof racks. Each taxi carries a maximum of four passengers, which includes children. ACTIVITIES We use specialist suppliers to provide our activities, with high standards of quality and experience. It is your responsibility to ensure that you have medical insurance, which covers you and the members of your group for the activity in which you are taking part. You must declare any pre existing medical conditions at the time of booking. This will not necessarily prevent you from taking part. For some activities (for example dingy charter, diving etc) you may be asked for your abilities, experience and qualifications. You must answer honestly and we have the right to cancel without compensation if you are judged by our supplier to be incapable or unsafe to continue. Our supplier's decision in these matters is final. Some activities require a minimum number of participants to be viable and for your enjoyment. In the event of numbers being too low we will try to offer you a suitable alternative date. If this is not possible we will give a full refund of the money paid for this activity. FAILURE TO PROVIDE AN ACTIVITY Should an activity be cancelled due to a mechanical or staff failure we will try to offer you a suitable alternative. If it is not possible we will give you a full refund of the money you have paid for this activity. Safety is our primary concern. On rare occasions especially at the start or end of the season it may be necessary to cancel an activity due to the weather. This is at the absolute discretion of the supplier. We will attempt to offer you a suitable alternative. You are advised to book activities towards the start of your stay to allow the opportunity of a suitable alternative as often a refund is not possible ifcaused by bad weather. EQUIPMENT HIRE Our suppliers offer a high standard and variety of equipment. If you are dissatisfied with any equipment supplied you must tell the supplier immediately so that you can be offered a suitable replacement. Naturally the variety may be limited in high season when most of the equipment is in use.